We're proud of our work, and we are confident in our methods. That is why we are happy to offer a lifetime guarantee with each of our products. This confidence is based on the knowledge that Masters Desire products undergo such a rigorous development process before being brought to market.
The MD Guarantee
The guarantee covers all manufacturing defects and the failure of any component which has been subjected to normal wear and tear (such as leather, stitching, and hardware) and not unreasonably abused. The Masters Desire guarantee excludes accessories or products which, in our reasonable opinion, have been used for industrial use or subjected to unreasonable wear and tear.
If you are not satisfied with your purchase, you can either return your order for a credit note or exchange it for something else. You can return or exchange your purchase for up to 28 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Unfortunately, we cannot offer refunds, as our products are made to order, neither can we refund postage costs.